JOB REQUIREMENTS:
Education:
- Completed at least 2 years in College or with an Associate or Bachelor’s Degree.
Work experience required:
- Prior medical insurance authorization experience preferred.
- One to two years data processing experience preferred.
- One to two years customer service or provider relations experience preferred.
- Associate degree or equivalent with a minimum of three years relevant working experience.
Technical/Functional skills:
- Basic Excel, Word and Outlook experience required.
- Demonstrates proficiency and accuracy using Alere Home Monitoring data management systems which are directly related to the specific job function.
- Strong Computer/Software Skills.
Behavioral Preferences/Soft Skills:
- Position requires heavy telephone contact with program providers and participants (up to 90%).
- Excellent interpersonal and phone etiquette skills.
- Ability to provide superior customer service and meet customer satisfaction expectations.
- Detail & Team Oriented
- Communication & Writing Skills
- Organization/Time Management Skills
- Human Relation Skills
- Excellent oral and written communication skills.
- Detail oriented with a focus on exceptional customer service.
- Excellent PC skills and organizational skills.
JOB DUTIES AND RESPONSIBILITIES:
- Contact insurance companies to verify coverage status of patient benefits.
- Files pre-authorizations for patients with insurance companies and provide follow up as needed.
- Process supply orders.
- Maintains accurate patient information in relevant client data management systems.
- Provides patients with information regarding their order status, which may include: developing financial breakdowns for the patient, giving the patient estimates of costs and collecting payments for co-pays for supply orders, if applicable.
- Gathers all necessary additional medical records as requested by insurance companies.
- Applies knowledge of company processes and procedures to respond to incoming communication from insurance companies, patients and internal departments.
- Performs other related duties as assigned.
Job Type: Full-time
Salary: Php25,000.00 - Php28,000.00 per month
Benefits:
- Company Christmas gift
- Company events
- Flextime
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Flextime
- Night shift
Supplemental pay types:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Healthcare Authorization: 2 years (Required)
Language:
- English (Required)
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